GUARANTEE / RETURN / EXCHANGE POLICY
We carry only the highest quality merchandise, all the items are made to the exact specifications of the authentic ones. We believe in maintain long relationships with our customers. Therefore we are committed to making sure that our customers are extremely happy with their order. Knowing that each of our clients have separate needs we work with you until you are 100% satisfied with your order and stand ready to correct any problem that may arise.
Return parcel must be posted back to us in new and unused condition within 7-8 days after your order was delivered to you with original packaging.
For refund:
-----When no quality issue is involved, the return shipping fees would be at the expense of the client, we apply 20% restocking fee to refunds.
-----When quality issue is involved, please send us pictures to indicate the quality problem. We'd like to accept return and refund. Or provide other ways to solve the problem.
For exchange:
-----When no quality issue is involved, the both ways shipping cost will be buyer's expense. 10% restocking fee.
-----When quality issue is involved, we will bear the both ways shipping cost. There is no re-stocking charges. ( quality issue referring to problem of broken, function not implemented).
IMPORTANT:
Please do keep in mind that you have purchased replicas, and not genuine bags! Although our replicas are 99 % similar to the originals, there are still some minor differences. Otherwise we would advertise and price them as genuine bags! We do not mass produce these products, every item is carefully handmade and inspected with the highest standard in this industry.
